Problem with contao emailer

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03/27/2018, 10:05
sawebdev

Problem with contao emailer

I have Contao 4.4 installed and all seems to be working, other than the email functionality of it. I have an email set in the main settings, but with the "Registration" module, it won't email and I tried to send a preview newsletter, but it won't send either. Is there some PHP extension that I might be missing required for this? Thanks
03/27/2018, 10:11
xchs

Did you also set an email address in the root page settings?
03/27/2018, 19:29
sawebdev

Yes, that was the main settings that I was referring to.
03/27/2018, 19:42
Spooky

Have you configured a mailserver in your parameters.yml?
03/27/2018, 19:47
xchs
Quote:

Originally Posted by sawebdev

Yes, that was the main settings that I was referring to.

So you've populated the following two fields with valid e-mail addresses?
- Layout > Site structure > Root page settings > E-mail address of the website administrator
- System > Settings > E-mail address of the system administrator
03/27/2018, 19:48
sawebdev

Nope, that would probably be it, though I'm not too sure what those parameters would look like. Is there an example I could find somewhere?
03/27/2018, 19:51
sawebdev
Quote:
Originally Posted by xchs

So you've populated the following two fields with valid e-mail addresses?

Layout > Site structure > Root page settings > E-mail address of the website administrator
System > Settings > E-mail address of the system administrator
I hadn't done the first one, but did it now and still hasn't helped. I think it's probably to do with the parameters.yml?
03/27/2018, 19:53
xchs

Quote:

Originally Posted by sawebdev

I hadn't done the first one, but did it now and still hasn't helped.

Have you put there a valid e-mail address (i.e. one from the same domain)?
03/27/2018, 20:00
sawebdev

I put a valid hotmail address, would that cause issues?
03/27/2018, 20:04
xchs

Probably. Yes.

I would try using an email address from the same domain, e.g. when you access your website via example.com you should also use an email address such as foobar@example.com

Otherwise you would have to send via an SMTP server.
03/27/2018, 20:10
sawebdev

I changed it to an email address with our domain, but it still doesn't help. We are setup through Microsoft Office 365, not sure if that would cause problems.
I tried putting some settings in the parameters.yml for the hotmail address, but that didn't help either. I also tried one from our domain that looked like this:
mailer_transport: mail

mailer_host: smtp.office365.com

mailer_user: user@domain.com

mailer_password: password

mailer_port: 587

mailer_encryption: TLS

It didn't work though.
03/27/2018, 20:11
xchs

Did you clear the Symfony cache (var/cache/prod/) right after that you changed the parameters.yml?

EDIT: Furthermore you should set the mailer transport to SMTP:

Code:

mailer_transport: smtp
03/27/2018, 20:21
sawebdev

In http_cache? Says there are no files... I tried, but still no success...
03/27/2018, 20:22
xchs

No, just delete the entire prod/ subfolder. But set the mailer transport to SMTP first.
03/27/2018, 20:27
sawebdev

I get a 500 error when doing that.
03/27/2018, 20:31
xchs

Huh? You get an 500 server error when you delete the var/cache/prod/ subfolder via (S)FTP? That's not even possible!

You could delete the Symfony cache also from the Contao Manager. Maybe you'd like to try it there.
03/27/2018, 20:35
sawebdev

I'm remoted onto the server and deleted the prod folder... when I try to load the page, it creates the prod folder and the http_cache folder inside as well as a bundles.map... that's it... the browser gives me the 500 server error... not sure why, but okay, I'll try purging it from the Contao Manager after putting the prod stuff back, that's "Maintenance" right?
03/27/2018, 20:38
xchs

Quote:

Originally Posted by sawebdev

I'll try purging it from the Contao Manager, that's "Maintenance" right?

Yep.

Maybe you get the server error because in the parameters.yml is something wrong (e.g. a syntax or formatting error)?
03/27/2018, 20:49
sawebdev

Hmmm... I think you are right.
I cleared the mail settings and the it loaded...

mailer_transport: smtp
mailer_host: smtp.office365.com
mailer_user: ***@****
mailer_password: ****
mailer_port: 587
mailer_encryption: TLS
prepend_locale: false

here's a copy and paste of my mail settings...
If I put it to:
mailer_transport: mail
mailer_host: 127.0.0.1
mailer_user: ~
mailer_password: ~
mailer_port: 25
mailer_encryption: ~
prepend_locale: false

Then the site works also... Is there any parenthesis needed around any of the settings? What about if I have the wrong encryption? Though that's what it's supposed to be...
03/27/2018, 20:55
xchs

The app/config/parameters.yml configuration file should look like this:

Code:

parameters: mailer_transport: smtp mailer_host: smtp.office365.com mailer_user: ***@**** mailer_password: **** mailer_port: 587 mailer_encryption: tls prepend_locale: false

Pay attention to the correct indentations!

The file should be saved with UTF-8 (without BOM) encoding.
03/27/2018, 20:57
sawebdev

Finally... and the problem was TLS vs tls... Thanks so much! :grin:
03/27/2018, 21:00
xchs

Quote:

Originally Posted by sawebdev

and the problem was TLS vs tls

:)