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Thread: ERROR 500 Unknown installation status

  1. #1
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    Default ERROR 500 Unknown installation status

    ERROR 500 Unknown installation status
    Some files were found on your server but no known Contao version could be detected.
    You must either manually repair your application or remove the following files and folders to install Contao:

    - public_html

    This is the folder with the symlink set up on. I can't delete this. The hosting company set the symlink up.

    Anyone have any ideas?
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  2. #2
    Community-Moderator xchs's Avatar
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    You must set the DocumentRoot to the web/ folder and not to the pulic_html/ directory:
    Code:
    public_html/
               |
               app/
               assets/
               files/
               system/
               templates/
               var/
               vendor/
               web/     <--- set the DocumentRoot to this folder
                  |
                  …
                  contao-manager.phar.php
                  …
    If you can't do this yourself, ask your hosting provider to set the DocumentRoot accordingly.
    Last edited by xchs; 03/03/2018 at 14:08.
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  3. #3
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    The hosting company did set the document root folder to be the web folder.
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  4. #4
    Community-Moderator xchs's Avatar
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    Was it like this before? Or was that just changed now?
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  5. #5
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    It was like this before. When they created the symlink they set the web folder to be the document root
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  6. #6
    Community-Moderator xchs's Avatar
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    Could you maybe post a screenshot of the current directory structure? The installation directory must be empty at the beginning, in order that the Contao Manager can run the installation process.
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  7. #7
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    Hear you are.

    Thanks
    Ben
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  8. #8
    Community-Moderator xchs's Avatar
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    What does the lock symbol in the folder icon of public_html mean? Why don't you move the web/ folder into the public_html/ folder and run the Contao Manager there?
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  9. #9
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    I thought the whole idea was the web folder is to replace the public_html folder and all files for contao sit above it for security reasons?

    I don't know how this installer works. If I run it in the web folder does it put all system files in the folder above. If I put the web folder in the public_html won't this them leave the system files in the public_html and therefore exposed?

    Can't contao just be configured to use the public_html as the main folder. This would save a lot of effort as all hosting companies I use have public_html as the main folder to put websites in.

    I'm not sure why the padlock is on it. I can all the hosting company.

    Thanks for your help.
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  10. #10
    Community-Moderator xchs's Avatar
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    So, basically, the DocumentRoot of your domain is currently set to the public_html/ folder and you cannot change this, right?

    Can you create symlinks? If yes, then I would do it like this:

    • rename your current public_html/ folder to e.g. www/
    • move your current web/ folder (with the contao-manager.phar.php script) into the www/ folder
    • create a new symlink public_html and set the target to the www/web/ folder
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  11. #11
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    Hi,

    I'm giving this another go.

    I have got the hosting company to do as you said.

    public_html/
    |
    app/
    assets/
    files/
    system/
    templates/
    var/
    vendor/
    web/ <--- set the DocumentRoot to this folder
    |

    contao-manager.phar.php


    But now I get this error message: ERROR 404 Unexpected API status

    Thanks
    Ben
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  12. #12
    Community-Moderator xchs's Avatar
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    Can you access other files from within the web/ folder? For example, if you add a new file test.txt in your web/ directory, can you access this file via https://example.com/test.txt?
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  13. #13
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    Yes, that's works, just added a txt file and I can access it fine.
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  14. #14
    Community-Moderator xchs's Avatar
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    Then it should work, actually.

    When do you get this error message?
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    I had the same problem with a XAMPP installation on Win 10 in Virtual Box. Copy the Contao 4.4 files to htdocs and contao-manager.phar.php into htdocs\web.
    The URL to configure it is now http://localhost/web/contao-manager.phar.php instead of http://localhost/contao-manager.phar.php

  16. #16
    Community-Moderator xchs's Avatar
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    Quote Originally Posted by Flip View Post
    The URL to configure it is now http://localhost/web/contao-manager.phar.php
    That only works on localhost! Nevertheless, it would be better to set up a virtualhost there as well.
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  17. #17
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    Quote Originally Posted by xchs View Post
    That only works on localhost! Nevertheless, it would be better to set up a virtualhost there as well.
    yes, that's clear but I didn't find an installation guide for 4.4. The documentation is *very* basic about installation and setup.

  18. #18
    Community-Moderator xchs's Avatar
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    You mean an installation guide for localhost or XAMPP?

    Like I said before, http://localhost/web/contao-manager.phar.php is fine, but it only works on localhost and not on a live server, which we're discussing here in the thread.
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