forum / helpdesk extension redirecting

**hunter58** · 02/09/2010, 04:18

I installed the forum/helpdesk extension.

I created a category and the frontend modules.

If I select the page with the block module in the frontend I do see the category block

But then I click on the category and it redirects me to

Code:

index.php?id=forum&category=1

that gives me a blank page and no error. It should point me to

Code:

index.php/forum.html?category=1

If I type the link index.php/forum.html?category=1 or index.php/forum.html?topic=1 directly in the browser it is working. So for some reason, I'm not aware off, the module is creating the wrong redirectionlink.

I did not activate RSS and I do not use rewrite URL option, only add .html file extension in settings

**acenes** · 02/09/2010, 10:37

Do you propably have activate the TYPOlight rewrite rules, e.g. renamed ._htaccess to .htaccess?

If so, for a quick test rename it back so no .htaccess is found.

**hunter58** · 02/09/2010, 12:08

Sorry forgot to mention this.

I tried the folowing before posting here:
Deleted the .html extension in general TL settings --> no effect
Changed the alias to the actual ID --> no effect
Placed the helpdesk block module directly in the layout --> no effect
Placed the module in an article page --> no effect
Changed the url base (as far as I know this is only for RSS feeds) --> no effect
Renamed ._htaccess to .htaccess --> no effect
enabled rewrite URL in the backend --> no effect

It is working in the backend by the way. I'am out of options.
using: Helpdesk version 36 (latest in repository) and TL 2.7.6

Ruud

**acenes** · 02/09/2010, 12:26

Please tell what your final goal is:

Want url rewriting or not?
Want .html or not?
Installed TYPOlight in a subrirectory or in the domains root?

Then I might be able to tell how settings should be.

When using rewrite, you should first make sure it is working in TL basically, e.g. a basic page would for example be addressed as

http://example.com/pagename

or when using old fashioned www ... .html

http://www.example.com/pagename.html

**hunter58** · 02/09/2010, 14:53

I am adjusting things as I write this down

The final situation will be the old fashioned HTML way so I enabled the defaul TL .htaccess and checked rewrite URL in the backend. Cache is emptied and refreshed.

Any page is displaying now and refered to as www.example.com/aliasname.html

thanks for your help

**acenes** · 02/09/2010, 15:00

Also make sure to switch off caching for pages where the forum/helpdesk (or any other interactive app) is on,
and clear the caches of TL and of your browser.

Does it work now?

**hunter58** · 02/10/2010, 03:48

It was not working. Sorry :cry:

As a final solution, I deleted the extension, refreshed the database and the caching
Got into the control panel and checked all files and dirs for remains.

After log in installed the helpdesk extension, created a new layout, page an module (block)
After that enabled rewrite URL and activated .htaccess

In the backend I created a single forum with a single topic and made it avail for public access.
Then I did a preview and now it is working Yippiee

thanx for your effort and time

**daebak** · 04/07/2012, 19:36

Hello,

even if this post is old I have a similar problem with contao 2.11.2 and helpdesk 1.3.10 stable. I have a multi site and enable rewrite with add language in the url. The htaccess work good and all my url are www.domain.com/en/alias.html

Only my problem is in frontend Category list all the link resolve in www.domain.com/helpdesk/alias.html and shoudl to be www.domain.com/en/helpdesk/alias.html

If I add manually in the url browser "en" that show correctly.

Any suggestion ?

kind Regards